General Information

• What is First Circle?
• What kind of services do you offer?
• Where is your office located?
• What is your operating schedule?
• How can we contact you?
• Are my data safe with First Circle?

Registration and Accreditations

• Is First Circle legitimate? (Company Registration)

Getting Started

• Qualifications for Business Solutions
• Creating a First Circle Account

Requirements & Verification

• Document Requirements
• Uploading & Submitting Your Documents
• Post-Submission Process
• Document Templates for Business Certificates and Affidavits
• Partner Suretyship Agreement Requirement
• Summary Alphalist of Withholding Tax (SAWT)

Account Access & Login Help

• Logging In & Access Issues
• Reset Password
• Account Email Issues

Account Settings and Profile Management

• Changing Your Password on Your First Circle Account
• Updating Your Mobile Number
• Changing Your Name on Your First Circle Account

Team Access and Roles

• Team Access Types
• Managing Team Member Access and Details

Business Credit Line Basics

• Business Credit Line Basics

Credit Line Renewal

• Credit Line Renewal

Loan Application & Approval

• Applying for a Loan
• Loan Approval and Request Status
• After Loan Application Approval

Loan Contract & Agreement

• Signing the Loan Contract

Disbursement & Payment Method Setup

• Setting Up Your Disbursement & Repayment
• Bank Account Requirements
• Adding a bank account on your First Circle Account
• Bank Account Activation During Loan Drawdown

Fees, Rates & Terms

• Interest Rates and Loan Terms
• Fees
• Credit Line Limit & Interest Rates

Payments & Overdues

• Payment Posting and Processing
• Keeping Your Account in Good Standing
• Rescheduling
• Special Scenarios/Cases

Rescheduling and Repayment

• Rescheduling Requests
• Early Repayment

Cheques

• Preparing and Submitting Cheques
• Uploading the Checks
• Cheque Delivery and Pick-up Guidelines
• After Submission

Certificates & Requests

• Request for Certificate/Documentation
• Requesting to Withhold Tax

About Netbank & Bank Account

• Netbank: First Circle’s Partner Bank
• First Circle Bank Account

Bank Account Setup & Consent

• Opening a First Circle Bank Account
• Funding Your Bank Account
• Giving Consent to Netbank

OTP & Security Issues

• OTP Issues
• Security Questions Error

Transfers, Payments & Transactions

• Scheduled Transfers
• Batch Transfers
• Single Transfers
• Transfer Processing FAQs
• Tracking & Troubleshooting Transactions

Future Salary Access Overview

• About Future Salary Access

Employer Guide

• Getting Started
• Employee Loan Management & Updates

Employee Guide

• Getting Started
• Receiving Funds
• Loan Repayment

Solar Financing Overview

• About Solar Financing: Easy Loans for Solar Installation

Referral Partner

• Referral Partner

Ambassador Program & Referrals

• Ambassador Program & Referrals

Incentives & Fees

• Referral Incentive Structure
• Incentive Payout