Logging In & Access Issues

This article explains how to log in to First Circle, provides troubleshooting steps if you can’t log in (such as checking your email, password, internet connection, or using another browser), and guides you on what to do if you don’t receive your OTP. It also includes instructions for password reset and contacting support if issues persist.

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1. How do I log in?
   • To log in, click on this link https://www.firstcircle.ph/ and click on 'Login', which is located on the top right of the home page.

   • Please enter your credentials, then click ‘Login’ when finished.

2. Why can't I log in to my account?
   • If you cannot log in, kindly try doing the following:
     1. Check your email address
        • Make sure you’re using the same email you registered with.
     2. Check your password
        • Remember that passwords are case sensitive.
        • If you’ve forgotten your password, you can reset it here by entering your email on this link: Forgot Password
     3. Check your connection and browser
        • Make sure you have a stable internet connection.
        • Try logging in using a different browser or clearing your cache.
           
3. I did not receive the OTP. What should I do?
   • When logging in and facing OTP issues, look for the ‘Resend OTP’ option below the OTP entry screen.
   • Click ‘Resend OTP’ once the timer reaches zero seconds.
   • If the issue still persists, email your issue and other necessary details to [e-mail] for further assistance.

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