If you are encountering this issue when the drawdown is not pushing through, you may try these troubleshooting techniques:
1. Secure a stable internet connection.
2. Use a reliable browser (Google Chrome incognito mode is preferred).
3. Use a laptop or a PC while accessing your account.
If the issue still persists, you may raise this to your Relationship Manager/Account Manager if the drawdown did not push through. Do not forget to take a screenshot or a screen recording so that our team can easily investigate the issue.