In order to avoid late fees, a customer should request for rescheduling ahead of time. You should reschedule at least five (5) business days before your repayment date.
- You need to notify your Account Manager or Relationship Manager at least 5 business days before the repayment date.
- Your Account Manager or Relationship Manager will send you a formal rescheduling request form. Please accomplish the form and send it back to your Account Manager or Relationship Manager immediately.
- Your Account Manager or Relationship Manager will give an amount that you need to pay for the rescheduling.
- You should pay the amount given by your Account Manager or Relationship Manager through direct deposit or check replacement.
- E-mail the deposit slip to your Account Manager or Relationship Manager so they can process your rescheduling request.
Each rescheduling request is subject for approval and fees. Please bear in mind that we can no longer accept rescheduling requests if the repayment date is too soon (e.g 2 business days before repayment date).