Why can't I log in to my account?

If you cannot log-in, kindly try doing the following:

1. Check your email address. This may be different to the one you signed up with. If you have forgotten your email address, please contact Customer Support through calling ([phone] or sending an email to [e-mail].
2. Retry your password. The password field is case sensitive. If you have forgotten your password, please contact Customer Support through calling ([phone] or send an email to [e-mail]. You may also reset your password by following the instructions in this article: How do I reset my password?
3. Try a different browser and check your internet connection.